faq

Q. What should I wear to my shoot? 

A. Whatever you feel comfortable in, most of my clients opt for simple outfits with minimal branding.


Q. Can you take photos in our home?

A. Absolutely, check out the gallery to see previous examples.


Q. I live in Melbourne, can you travel here?

A. I'd love to!


Q. Can I pay off my session?

A. Payment plans are offered on all packages, just ask for more details at the time of booking. 


Q. Can you customise a package for me?

A. I can tailor a package to suit exactly what you need, just mention it in your message when submitting an enquiry.

Q. Do I have to pay a deposit?

A. Portrait and mini sessions require $50 deposit to secure your date and weddings require a 20% deposit at the time of booking.

Q. Will my photos have watermarks on them?

A. Nope.

Q. Can I have the RAW files?

A. Unfortunately no, the raw and unedited files are not available for viewing or purchase. That would be like a baker giving you the ingredients to cook your own wedding cake.

 
Q. Can we meet you before our session?

Yes absolutely, I love meeting clients before their sessions so I can get to know them better. If you haven’t made a decision about your photographer, I'd love to have the opportunity to meet so you can see if we might be the right fit.  Please be in touch so we can organise a time.

Q. Do you have a second photographer?

A. No, I do all sessions by myself, however if its a wedding or a large family with a few toddlers I normally bring along a trusty assistant to lend a hand (this is no extra cost).

 

terms and conditions

The nitty-gritty. 

As an independent photographer I try my best to work with each client understanding that their needs are unique. These policies are in place to assure that all clients are treated the same just as I value each client the same.

AGREEMENT OVERVIEW: This Agreement expresses the full and complete agreement between the CLIENTS (Hereafter referred to as CLIENTS) and KatexJean Photography (Hereafter refereed to as KatexJean Photography) regarding the subject matter hereof. It supersedes all prior agreements. The only way to add or change this agreement is to do so in writing, signed by all parties.

 

MODEL RELEASE. The CLIENTS hereby grants to KatexJean Photography and successors, heirs, executors, administrators, assigns, attorneys, representatives and agents, the irrevocable and unrestricted right to use and publish photographs of the CLIENTS bor in which the CLIENTS may be included, for editorial, trade, advertising or any other purpose and in any manner or medium; to alter the same without restriction; and to copyright the same. The CLIENTS hereby release KatexJean Photography and all associates representatives and assigns from any and all claims, actions, demands, suits, liabilities, damages, expenses, and obligations of any kind arising from, or related in any manner to KatexJean Photography’s use of said images.

 

LIMIT OF LIABILITY: In the unlikely event that the photographer(s) are injured, become too ill, or has an emergency that prevents them from photographing the event, KatexJean Photography will contact the CLIENT as soon as possible, to arrange another suitable date and time. KatexJean Photography takes the upmost care with respect to exposure, storage, and processing the photographs/images, but cannot and does not, guarantee that photographs/images of the event will not be lost, stolen, or destroyed for reasons within or beyond KatexJean Photography's control. CLIENT agrees that KatexJean Photography or the photographer(s) full and complete responsibility and liability is limited to the return of all payments received for the event. 

 

COMPLETION SCHEDULE: Images are expected to be edited within 1-3 weeks after the photo shoot date. Digital Download link delivery is expected within this time frame, but may take longer. Prints/canvases/frames and extras will be available anywhere from 2-6 weeks, after they are ordered. Contact Kate if you need a mail/shipping quote. 

 

IMAGES and COPYRIGHTS: Photographs/images produced by KatexJean Photography are protected by Copyright Law (all rights reserved). Upon final payment by CLIENTS, CLIENTS are allowed to display resulting images for personal use. Said images may not be altered or reproduced in any manner without prior written permission of KatexJean Photography. CLIENTS will receive a high resolution digital copy with printing rights. When publishing the photos socially or commercially, KatexJean Photography must be noted as the photographer. The CLIENTS must obtain written permission from KatexJean Photography prior to the CLIENTS, their associates, friends or relatives selling the photographs. 

 

CANCELLATION AND RESCHEDULE POLICY: Cancellations must be made 48hrs in advance of your session date. All cancellations made within 48hrs forfeits your session fee.

Each client is allowed two rescheduling credits for their sessions. Any additional request to reschedule will incur $50 rescheduling fee and must be paid immediately to reserve your new date. Rescheduling due to weather conditions will not count against your reschedule credits.